Customer Service Representative + Albany, NY (Hybrid) + $20.00/hour Are you passionate about helping others and providing exceptional customer service? We are seeking Customer Service Representatives to join a growing team supporting healthcare providers through a large national healthcare services program. This is an excellent opportunity for candidates looking to build a long-term career with a company that offers growth, advancement opportunities, and hands-on training. What You'll Do As a Customer Service Representative, you will serve as a key point of contact for healthcare providers, assisting with inquiries related to claims, eligibility, online tools, and other service-related needs.

Responsibilities include:

+ Responding to inbound calls from healthcare providers

+ Assisting users with online business applications and web-based services

+ Documenting, tracking, and resolving customer inquiries through a CRM system

+ Monitoring open tickets and escalating issues when necessary

+ Processing customer requests using various tools and technologies

+ Providing accurate information while delivering excellent customer service

+ Following established procedures, scripts, and training materials

QualificationsRequired:

+ High school diploma or GED

+ At least 1 year of customer service experience (call center, retail, hospitality, healthcare, or similar environments)

+ Strong verbal and written communication skills

+ Comfortable working with multiple computer screens and applications

+ Strong attention to detail and organizational skills

+ Reliable work history with professional reasons for job changes

Preferred:

+ Previous call center experience

+ Healthcare or medical customer service experience

+ Experience working in a fast-paced service environment Why Join Us?

+ Comprehensive paid training

+ Opportunity for permanent employment and career advancement

+ Supportive management team and positive team environment

+ Valuable healthcare industry experience

+ Exposure to a large national organization supporting government healthcare programs

+ Career growth opportunities within the call center and other departments

Schedule Training Schedule:

+ Monday through Friday + 8:15 AM to 5:00

PM Regular Schedule:

+ Monday through Friday + 9:15 AM to 6:00 PM + 45-minute unpaid lunch Work Environment This position is based in a professional call center environment supporting healthcare providers. Employees work alongside a large team of customer service professionals and have access to on-site amenities including a cafeteria area, walking path, and workout facility. If you're looking for an opportunity to gain valuable healthcare experience, develop your customer service skills, and join a company that invests in its employees' success, we'd love to hear from you! Apply today. Job Type & Location This is a Contract position based out of Albany, NY. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Albany,NY. Application Deadline This position is anticipated to close on Oct 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.