Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

The University of Vermont Medical Center

Customer Service Representative - Patient Financia

Pay: Not specified

Posted: 1 week ago

Location: Burlington, VT (Hybrid)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Customer Service Representative (General)

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Vermont data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,991 / year median in Vermont

-16% projected decline

Explore Career

Job Description

at The University of Vermont Medical Center in Burlington, Vermont, United States Job Description Employees may be eligible to begin telecommuting or remote work at the time of hire. If an employee resides locally to our physical office (South Burlington, VT), we prefer they spend an orientation period (up to 90 days) at the office to get to know their leaders and other team members that are in the office. This position is scheduled to work Monday-Friday, 8:00AM-4:30PM.

JOB DESCRIPTION

The Customer Service Rep (CSR) is the first contact for all incoming calls for patient inquiries made by external and internal customers related to self-pay balances. Activities include reviewing and responding to issues and requests regarding, registration, coding, billing, insurance, payment, budget plans, financial assistance, general account questions, and collections. The CSR acts as a liaison between patients and the UVM Health Network's Hospital and Professional billing teams, medical groups, other support customers, insurance companies, and attorneys to resolve patient related issues. The CSR will review and educate patients and customers regarding benefit coverage issues, referral management, claims administration and billing concerns. The CSR will initiate calls to self-pay patients to review and determine appropriate payment terms and/or financial options to resolve the account. The CSR must be able to function well under pressure and high levels of stress in a fast-paced contact center environment.

EDUCATION

Associate's degree required or a combination of education and experience may be substituted.

EXPERIENCE

Three years Customer Service, Registration, billing, or collection experience preferred. A CSR needs good listening and interviewing skills to determine what the issue/concern is with a demonstrated ability to remain professional at all times while dealing with complex billing issues and often times frustrated patients. The University of Vermont Health Network is an Equal Opportunity Employer. To view full details and how to apply, please login or create a Job Seeker account