Customer Service Representative Binson's Medical Equipment & Supplies - 4.7 Center Line, MI Job Details Full-time 7 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Patient question and concern management Phone communication Medical insurance coverage verification Customer order taking Health insurance customer support Patient demographics Patient complaint handling High school diploma or GED Clinical data entry Computer skills Telephone systems Multi-line phone systems Order inquiry handling Communication skills Entry level Office phone management Customer data entry Full Job Description At Binson's, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.

The Role:

In this role, you will be the primary point of contact for our patients, helping them navigate their orders, resolving their concerns, and ensuring they receive the highest level of care.

Schedule:

Monday-Friday | 8:30 AM - 5:00 PM What We're Looking For A high school diploma or equivalent. Effective verbal and written communication skills, with a polite and professional phone demeanor. Ability to confidently navigate a desktop computer and operate a multi-line phone system. A high level of accuracy and attention to detail in all aspects of your work. Excellent organizational and multitasking abilities, with the capacity to comfortably manage a high volume of phone calls. What You'll Be Doing Answer high-volume incoming calls, serving as a friendly and knowledgeable resource to resolve patient concerns and complaints. Accurately enter new patient information into our Condor system—including demographics, diagnosis, physician details, product needs, and insurance data. Obtain written orders from physicians, verify insurance coverage, and generate accurate orders. Make outbound calls to keep patients and referral sources updated on their order status. Perks & Benefits Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities

Remote Work Expectation:

On your scheduled work-from-home days, a camera-on presence is required throughout your entire shift to facilitate team communication and support.