Required Education:

• High School Diploma or equivalentRequired Qualifications / Skills /

Experience:

• Minimum 2 years of recent customer service or call center experience
• Strong communication and documentation skills
• Comfortable handling high call volumes and member inquiries
• Ability to work weekends and late evening shifts, up to 9:30 PM EST, based on business need
• Reliable attendance and ability to follow strict schedule requirements
• Able to commute onsite daily for the first 90 days of training and nesting
• Hard-wired internet connection at home required for the remote phase after 90 days (Wi-Fi is not accepted)
• A quiet, professional workspace for remote work after the onsite phasePreferred Qualifications / Skills /

Experience:

• Healthcare, insurance, or member services background
• Experience handling inbound calls, complaints, billing, eligibility, and benefits
• Prior remote customer service experience
• Bilingual (Spanish) candidates encouraged to apply

Work Location:

Hyattsville, MD 20785 (onsite for the first 90 days, then remote)

Parking Information:

To be confirmed with hiring team prior to start date

Schedule:

• Training:

  Monday through Friday, 8:00 AM to 4:30 PM (candidate's own time zone), onsite

• Nesting:

  Onsite, schedule to be determined based on business need

•

Production:

Candidates will be required to work nights and weekends based on business needs, with shifts running as late as 9:30 PM after training is completed

Interview Process:

Second round interviews will be scheduled between October 5 and October 9. Candidates should confirm preferred day and time availability.

Dress Code:

Business casual (onsite training and nesting period)

Overview:

This Customer Service Representative opportunity supports healthcare members and providers in a call center environment. Candidates should have strong call center or customer service experience and be able to commit to a strict attendance policy along with flexible evening and weekend availability. The first 90 days of training and nesting will be onsite in Hyattsville, MD, with a transition to remote work afterward for candidates who meet the remote work requirements.

Job Summary:

The Customer Service Representative will handle inbound calls from healthcare members and providers, addressing inquiries related to billing, eligibility, benefits, and general member services. This is a 6 month assignment with the possibility of conversion to a permanent role based on performance, though conversion is not guaranteed. The role begins with 90 days of required onsite training and nesting, followed by a transition to remote work for qualifying candidates.

Job Responsibilities:

• Respond to inbound calls from members and providers regarding billing, eligibility, benefits, and general inquiries
• Provide accurate and timely information while maintaining strong documentation standards
• Meet performance expectations for call handling, attendance, and quality
• Complete all required training and nesting requirements onsite
• Maintain a hard-wired internet connection and quiet workspace once transitioned to remote work
• Adapt to scheduled shifts, including evenings and weekends, based on business needs

Industry:

Healthcare / Insurance Call Center

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

•