Customer Service Representative / Outbound Booking Specialist Perform Plumbing Heating and Air Pleasant Grove, UT Job Details Full-time $40,000 - $70,000 a year 1 day ago Benefits Paid training Health insurance Qualifications Client rapport building Phone canvassing Customer interaction during outreach Client interaction via phone calls Customer data entry Full Job Description The Role Your primary responsibility will be to connect with customers, build relationships, identify opportunities, and get service calls booked on the schedule. You'll work with both inbound and outbound customers, including existing customers, previous customers, membership customers, and customers who have previously received estimates or contacted our company. The ideal person is comfortable picking up the phone, having real conversations with people, asking good questions, and confidently asking for the appointment. What You'll Do Handle inbound customer calls and schedule plumbing, heating, and air service appointments Make outbound calls to existing and previous customers Follow up with customers who previously received estimates or requested service Contact customers about maintenance, inspections, memberships, and seasonal services Identify opportunities to help customers with additional plumbing or HVAC needs Build relationships with customers rather than simply "taking calls" Maintain a high booking rate and consistently work toward performance goals Accurately enter customer information and appointment details into our systems Follow up with customers when necessary Communicate clearly with technicians, dispatchers, and office staff Provide an exceptional customer experience from the first phone call through scheduling Help keep the schedule full and productive What We're Looking For We're looking for someone who is: Confident on the phone Friendly, outgoing, and personable Comfortable making a high volume of outbound calls Motivated by goals and performance Competitive with themselves and motivated to improve A strong communicator Organized and able to multitask Comfortable asking customers for the appointment Able to handle rejection without getting discouraged Reliable and accountable Comfortable working independently Customer-service oriented Someone who genuinely enjoys talking to people Sales experience is a plus — but not required. If you're naturally outgoing, competitive, coachable, and willing to make the calls, we can teach you the rest. What Success Looks Like We want someone who doesn't just show up and wait for the phone to ring.

Success in this position means:

More conversations → More appointments → More customers helped → More revenue You'll have measurable performance expectations, and you'll be coached and supported to improve your results. If you enjoy setting goals, tracking your numbers, and seeing your performance improve, you'll fit well in this position. Compensation & Benefits $40,000-$70,000+ earning potential Performance-based earning opportunities Hybrid / work-from-home flexibility Medical benefits Paid training Growth opportunities Supportive team environment Opportunity to grow with a rapidly growing local company Why Work With Us? At Perform Plumbing Heating & Air, we're building more than just a call center. We want our office team to be an important part of the success of the company. You'll have the opportunity to: Make a direct impact on company growth Develop valuable sales and customer-service skills Work with a team that cares about performance Grow into additional responsibilities and leadership opportunities Be part of a locally owned Utah company How to Apply If you're energetic, competitive, comfortable on the phone, and think you'd be great at helping customers, we want to hear from you. Apply today and tell us why you'd be a great fit for Perform Plumbing Heating & Air.

Pay:

$40,000.00 - $70,000.00 per year

Benefits:

Health insurance Paid training

Work Location:

In person