Customer Service Representative

We are looking for a Customer Service Representative to support consumer inquiries and product-related concerns for a growing organization in Bloomfield, New Jersey. This Long-term Contract opportunity combines onsite collaboration two days per week with remote work three days per week and is ideal for someone who enjoys delivering thoughtful service across phone, email, and digital channels. The person in this role will help ensure customer issues are documented accurately, resolved efficiently, and handled with professionalism.

Responsibilities:

• Oversee incoming service requests through the ticketing system and keep each case updated from intake through resolution.
• Address customer questions, product-related concerns, and general support needs across phone, email, and online channels.
• Record complaint details carefully and maintain complete, accurate documentation for tracking and follow-up purposes.
• Support e-commerce customers by resolving order-related issues, website concerns, and sales inquiries in a timely manner.
• Assist with seasonal demand related to Advent Calendar sales activities during the second half of the year.
• Work closely with the Consumer Relations Lead to escalate complex issues and ensure consistent service standards are met.
• Enter and manage customer information, case notes, and order details within internal platforms and reporting tools.