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Customer Service Representative

Job

Robert Half

Remote

Full-Time

Posted 03/10/2026 (Updated 8 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

We are looking for an experienced Customer Service Representative to join our team in Concord, New Hampshire. This is a long-term contract position that offers an excellent opportunity to assist customers with their inquiries and provide outstanding service in the Utilities/Infrastructure industry. The role begins as an on-site position for 4-6 weeks and transitions to a hybrid schedule, with specific office and home-based workdays.
Responsibilities:
  • Respond to inbound customer inquiries with attention to detail and in a timely manner.
  • Utilize CRM tools to manage customer interactions and maintain accurate records.
  • Assist customers with billing questions and resolve payment-related issues.
  • Provide detailed information about company services and address customer concerns.
  • Collaborate with team members to ensure seamless service delivery.
  • Adapt to schedule changes during emergencies, such as storm shifts.
  • Communicate effectively through phone and email to ensure customer satisfaction.
  • Handle complex customer issues with patience and problem-solving skills.
  • Follow company policies and procedures to meet service standards.
  • Participate in training sessions and stay updated on industry practices.

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