Customer Service Representative

We are looking for an experienced Customer Service Representative to join our team in Concord, New Hampshire. This is a long-term contract position that offers an excellent opportunity to assist customers with their inquiries and provide outstanding service in the Utilities/Infrastructure industry. The role begins as an on-site position for 4-6 weeks and transitions to a hybrid schedule, with specific office and home-based workdays.

Responsibilities:

• Respond to inbound customer inquiries with attention to detail and in a timely manner.
• Utilize CRM tools to manage customer interactions and maintain accurate records.
• Assist customers with billing questions and resolve payment-related issues.
• Provide detailed information about company services and address customer concerns.
• Collaborate with team members to ensure seamless service delivery.
• Adapt to schedule changes during emergencies, such as storm shifts.
• Communicate effectively through phone and email to ensure customer satisfaction.
• Handle complex customer issues with patience and problem-solving skills.
• Follow company policies and procedures to meet service standards.
• Participate in training sessions and stay updated on industry practices.