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Cenergy International

Customer Service Representative

Pay: $21.50/hr

Posted: 1 week ago

Location: Huntersville, NC (Hybrid)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

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Based on North Carolina data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,502 / year median in North Carolina

+2% projected growth

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Job Description

Title:

Customer Service Representative Location:

10115 Kincey Avenue Huntersville, NC 28078

Duration:

03 Months (Temp to Hire)

Rate:

$21.50/hr

ID:

9697

Description:

The Customer Service Representative is responsible for entering orders and assisting customers across phones, chat, and email. Typical activities are the receiving of calls from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.

Responsibilities:

Enter Orders:

Manually process customer orders in a timely manner with minimal to zero errors.

Phone Calls:

Answering customer calls and assisting with any scenario presented.

Live Chat:

Manage customer inquiries via the live chat messaging channel.

One Touch Resolutions:

Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.

Report Processing:

Run reporting to proactively process customer ordres that are on hold.

Additional Duties:

Demonstrate excellent customer service skills in resolving customer complaints and questions. Practice and ensure compliance with company policies and procedures. Thoroughly understand the Customer Relations manual. Maintain a professional and positive attitude.

Qualifications:

2+ years' meaningful work experience preferred. Strong written and verbal communication skills with ability to communicate across all levels of the organization. Ability to identify business critical issues quickly and navigate priorities based on last minute changes. Must be well organized, detail-oriented and have excellent time-management skills. Display a high level of integrity and professionalism. Microsoft Office 365 Suite, especially Teams and Outlook experience is a plus Ability to handle a fast-paced call center environment. Ability to be flexible and adaptable as this position often requires multi-tasking.

Pay:

$21.50 per hour Expected hours: 40.0 per week

Experience:

Customer service: 2 years (Required) Order entry: 1 year (Required)

Microsoft Office:

1 year (Required)

Work Location:

Hybrid remote in Huntersville, NC 28078