Customer Service Representative (Licensing) - Hybrid (USA) R0056684

• https://bit.ly/Find\_A\_WK\_Office
• | #LI-Hybrid
• Division/BU About Us
• : https://www.wolterskluwer.com/en/solutions/vcorp-services/business-licensing | https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/ |
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
• Required Job Qualifications (Skill/Background Min. + 2yr (Non-Profit/Licensing/Payroll/Sales Tax Reg./Industry Licensing):
• Shift
• : 9:30a-6p ET (Flex)
• Licensing

• Background:

  Prior background in licensing within Non‑Profit, Payroll, Sales Tax Registration, and/or Industry Licensing environments/sectors.
• Enhanced

• Communication:

  Ability to convey information clearly and professionally.
• Customer

• Relationship Management:

  Demonstrates ability to build rapport with customers.
• Intermediate

• Problem-Solving:

  Can handle moderately complex issues effectively.
• Organizational

• Skills:

  Manages time and tasks efficiently.
• Advanced

• Product Knowledge:

  Good understanding of multiple product/service features.
• Software

• Proficiency:

  Familiarity with CRM tools and databases.
• QA Understanding
• : Knowledge of quality assurance standards.
• Mentoring
• : Ability to assist and train new team members.

• Responsibilities:

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

• Additional Information:

• Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

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• Company Overview
• Wolters Kluwer (

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• Disclaimer
• : The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
• Our Interview Practices
• _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.

• Compensation:

• $35,000.00
• $58,600.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._
• Additional Information
• :•Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

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