JOB SUMMARY

The Customer Service Associate is responsible for providing professional, timely, and accurate support to customers by managing orders, coordinating internal communication, and ensuring customer satisfaction. This role serves as a key liaison between customers, sales, operations, and logistics to support Nefab's commitment to quality, efficiency, and sustainable packaging solutions. Pay $71,000 - $80:000 dependent upon experience Main Responsibilities

Act as the primary customer contact for order status, deliveries, pricing, and general inquiries.
Accurately enter, manage, and track customer orders in ERP and related systems.
Coordinate with Sales, Production, Supply Chain, and Logistics to ensure on-time and complete order fulfillment.
Proactively communicate order confirmations, shipment updates, delays, or changes.
Resolve customer issues, discrepancies, and complaints promptly and professionally.
Prepare quotes, order acknowledgements, credits, returns, and supporting documentation.
Maintain accurate customer records, pricing data, and contractual information.
Support billing and account inquiries in coordination with Finance.
Ensure compliance with company policies, quality standards, and internal procedures.
Identify opportunities to improve customer service processes and efficiency.
Perform additional duties as assigned to support business needs. Minimum Experience and Education Requirements Education
High school diploma or equivalent required.
Associate's degree or coursework in business, supply chain, or a related field preferred. Experience
Minimum of 1-3 years of experience in customer service, order management, or a related role.
Experience in manufacturing, packaging, or logistics environments preferred.
Experience working with ERP systems and MS Office applications. Languages
English required (verbal and written).
Spanish proficiency preferred. Skills and Competences
Strong customer focus and communication skills.
Problem-solving and decision-making abilities.
Attention to detail and accuracy.
Ability to manage multiple tasks and prioritize effectively.
Team-oriented with the ability to work cross-functionally.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Basic understanding of order processing, logistics, and supply chain concepts. Health, Safety, and Environmental Obligations Health and Safety
Comply with all Nefab health and safety policies and procedures.
Report unsafe conditions, incidents, or near misses immediately.
Participate in required safety training and promote a safe working environment. Environment
Support Nefab's environmental and sustainability initiatives.
Follow environmental procedures related to waste management and resource efficiency.
Promote environmentally responsible behavior in daily work activities.

Additional Information This position may require occasional overtime to support business needs. Duties and responsibilities may change in accordance with business requirements and local regulations.1. Equal Employment Opportunity Nefab Packaging West is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. 2. California Pay Transparency In compliance with California law, the expected pay range for this position will be disclosed at the time of posting. Actual compensation will be determined based on skills, experience, education, and internal equity. This position may be eligible for a comprehensive benefits package in accordance with company policies. 3. E-Verify Nefab Packaging West participates in the federal E-Verify program to confirm the identity and employment authorization of individuals hired for employment in the United States. All newly hired employees are required to complete Form I-9, Employment Eligibility Verification, and employment authorization will be verified in compliance with federal law. Company values and Ways of Working Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation, and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify. Application Impress us with your CV/resume and motivational letter, written in English, latest [insert date]. For further information or questions, please contact . Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives, and skills. We believe everyone has talent, and therefore welcome all applications. Nefab [Company] is part of the Nefab Group, which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment. With more than 75 years of experience combined with competence and presence in 38 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Healthcare equipment, Mining & Construction, and LiB & E-mobility. Nefab Group has around 5,000 employees with a yearly turnover of 10.3 BSEK. The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem. #

LI-337685303

Pay:

$71,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Ability to

Commute:

Newark, CA 94560 (Required)

Work Location:

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