Job Title:

Customer Service Rep Location:

Warwick, RI (Remote After Training)

Duration:

6+ Month Contract Position Summary A customer service representative role supporting clients in a virtual environment, with in-person training, within the United States, specifically in Warwick, RI. The position requires responsiveness to customer inquiries via telephone, managing multiple electronic systems, and providing high-quality service to policyholders. Flexibility to work various shifts within operational hours, including evenings, is essential. Key Responsibilities Enhance and strengthen relationships between customers and the organization. Respond to customer requests promptly via telephone, providing clear and professional communication. Research and discuss policy options and procedures with customers. Assist with access and refer requests for policy modifications to appropriate departments. Maintain consistent, professional interaction, demonstrating superior interpersonal and service skills. Work predominantly from a home office with periodic visits to the office for team events, training, and meetings. Operate up to ten electronic systems to deliver comprehensive responses. Troubleshoot technical issues such as browser problems, cookies, and cache clearing. Demonstrate active listening, articulate responses clearly, and uphold a professional phone presence. Adapt to changing shifts and work hours to meet business needs, maintaining a reliable schedule post-training. Required Qualifications High school diploma or

GED. 1-2

years of call center or customer service experience preferred. Intermediate computer literacy, including troubleshooting browser issues and navigating multiple electronic systems. Ability to multitask and operate multiple screens while communicating with customers. Strong verbal and written communication skills, with a professional and engaging phone voice. Must reside within a 50-mile radius of Warwick, RI, and be able to commute for in-person training and meetings. Availability to work shifts between 8 AM and 11 PM ET, Monday through Friday, including evenings if necessary. Demonstrated desire to help people and provide excellent customer service. Preferred Qualifications Previous call center experience. Familiarity with accessing and navigating multiple electronic systems efficiently. Ability to learn quickly and develop understanding of company products and policies. Active listening skills and the capacity to articulate responses effectively. Ability to work independently from a home environment while collaborating with a team. Creativity in process improvement and problem-solving. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status #

FA Pay:

$18.00 - $20.00 per hour

Work Location:

Remote