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RH
Robert Half
Customer Service Representative
Career Insights for Customer Service Representative (General)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in the U.S.
-23% projected decline
Job Description
We are looking for a Customer Service Representative to support a banking-focused call center team serving customers in Pennsylvania. This opportunity is a long-term contract position offering steady weekday hours and the chance to deliver responsive, high-quality service in a fast-paced environment. The ideal candidate brings prior experience in banking or financial services and is comfortable handling a high volume of customer interactions with accuracy and care.
Responsibilities:
- Respond to incoming customer calls and provide timely support for account-related questions and service needs.
- Assist customers with service requests by gathering details, resolving routine issues, and ensuring each interaction is handled accurately.
- Manage both inbound and outbound communication to follow up on open items and provide status updates when needed.
- Enter and update customer information in internal systems with a strong focus on precision and completeness.
- Deliver a detail-oriented service experience by listening carefully, identifying customer concerns, and offering appropriate solutions.
- Maintain clear records of conversations, actions taken, and next steps to support continuity and compliance.
- Work within established service guidelines, call handling expectations, and quality standards in a banking environment.
- At least 3 years of customer service experience, preferably in a call center setting.
- Prior background in banking, financial services, or a related regulated industry is required.
- Experience handling inbound calls while maintaining accuracy and professionalism in a high-volume environment.
- Ability to conduct outbound follow-up calls as needed to address customer requests or unresolved matters.
- Strong data entry and order processing skills with close attention to detail.
- Clear verbal communication skills and the ability to build trust with customers over the phone.
- Comfortable working independently in a fully remote role during Monday through Friday, 9:00 AM to 5:00 PM hours.