Customer Service Representative

Customer Service Representative Liberty Healthshare - 3.3 Canton, OH Job Details Full-time $16.50 an hour 4 days ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching 403(b) Opportunities for advancement Life insurance Referral program Prescription drug insurance Qualifications Teamwork Active listening Empathy Escalation handling Leadership Communication skills Entry level Client interaction via phone calls Full Job Description Customer Service Representative Member & Provider Services Care Advocate (MPSCA)

Pay:

$16.50 per hour

Schedule:

Monday-Thursday 9:45 a.m.-6:15 p.m.; Friday 9:00 a.m.-3:00 p.m.

Work Week:

38 hours paid as 40

Work Environment:

Onsite / Call center

Remote Work:

Must have a dedicated space at home for a remote work set-up to be used on an as-needed basis Position Overview At Liberty HealthShare , our employees are one of our most important assets—and our members feel the difference every day. As a Member & Provider Services Care Advocate (MPSCA) , you'll serve as the frontline support for one of the largest HealthShare ministries in the United States. You'll assist members and healthcare providers by answering questions, resolving concerns, and guiding them through programs, guidelines, and tools with clarity, compassion, and professionalism. This role is ideal for someone who enjoys helping people , thrives in a fast‑paced service environment, and wants to be part of a mission‑driven organization that values empathy, teamwork, and growth. Why You'll Love This Role Stable weekday schedule —no weekends Work 38 hours, get paid for 40 Onsite training with continuous learning and development Opportunities for advancement within the organization Supportive, team‑oriented environment Mission‑driven work that makes a real difference for members and providers

Pay & Benefits Hourly Rate:

$16.50 per hour Comprehensive benefits package, including: AultCare medical plan with prescription coverage Health Savings Account (HSA) with $4,392.00 annual employer contribution ($183.00 per pay, 24 pays/year) 403(b) retirement plan with up to 5% employer match upon hire Employer‑sponsored dental plan Liberty HealthShare program options Unum voluntary plans Paid Time Off (PTO) Company‑paid holidays (9) Employee Assistance Program (EAP) Bonus employee referral program YMCA Membership discount and reimbursement Minister on staff for employee support What You'll Do Answer inbound calls from members and providers with professionalism and empathy Address questions related to memberships, medical expenses, programs, guidelines, and online tools De‑escalate concerns and resolve issues while maintaining a positive, member‑focused approach Accurately document each interaction using established templates Assist providers with bill status, eligibility, and portal navigation Update member information and coordinate reprocessing of medical bills when corrections are needed Provide members with educational materials such as guidelines and decision guides Collaborate with teammates, leads, and leadership to improve the overall member and provider experience Escalate unresolved issues appropriately to Leads or Associate Managers Maintain working knowledge of current guidelines, programs, and talking points Perform additional related duties as needed to support team and department goals Skills, Knowledge & Abilities Strong active listening, verbal, and written communication skills Ability to navigate multiple software systems efficiently Service‑oriented mindset with genuine compassion and empathy Ability to remain calm and professional in challenging situations Willingness to learn, grow, and continuously improve performance Work Environment & Physical Requirements Corporate call center / office environment Ability to sit for extended periods Ability to work remotely (on an as-needed basis) Learn More About Working at

Liberty HealthShare Watch:

Working at Liberty HealthShare https://libertyhealthshare.wistia.com/medias/qw2p6f9e3j

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https://www.libertyhealthshare.org/career EEOC Statement Liberty HealthShare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liberty HealthShare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Liberty HealthShare expressly prohibits any form of workplace harassment based on race, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liberty HealthShare employees to perform their job duties may result in discipline up to and including termination.

Pay:

$16.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person