Customer Service Representative
Job
Robert Half
Remote
Full-Time
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Job Description
Robert Half is searching for a Customer Service Representative for a high volume remote call center environment. The Customer Service Representative role is a long-term contract to hire opportunity. The hours for the Customer Service Representative are Monday - Friday, 8am-5pm or 10am-7pm. You must also be available to work one weekend per month. This is a remote position, however, you must reside in EST, CST, or MDT. Responsibilities of the
Customer Service Representative:
- Answer incoming calls and make outbound calls to customers, adjusters, inspectors, internal staff, etc.
- Route and schedule appointments for inspectors
- Monitor emails and scheduling requests
- Verify that appointments are confirmed and routed appropriately
- Escalate customer issues when appropriate
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