Customer Service Education Representative (CSR) Key Responsibilities Screenshare with clients and educate them on how to run and manage their websites, including inventory management, order processing, and creating coupons. Guide clients over the phone through each education lesson, monitor client progress, and provide feedback to support their success. Return missed calls and respond to client emails and text inquiries in a timely and professional manner. Assist with rescheduling client appointments as needed. Support team members by helping cover appointments when required. Assist with side tasks, including creating digital materials such as brochures, logos, QR codes, and other visual or educational assets. Troubleshoot website backend issues, storefront functionality, and wholesale supplier concerns. Schedule follow-up appointments with Education, Marketing, or Customer Support teams as needed. Work Hours Monday-Friday, 8:00 AM-5:00 PM May occasionally need to work later to accommodate client schedules. No weekends required Ideal Candidate Traits Strong communication and organization skills Comfortable working with clients and technology Able to multitask and adapt to changing schedules Team-oriented and solution-focused Strong scheduling and time-management skills, with the ability to manage multiple client appointments efficiently. Technical aptitude and comfort troubleshooting website backends, storefront issues, and supplier-related concerns. High level of patience and professionalism when working with clients of varying experience levels. Tech-savvy with the ability to quickly learn new platforms, tools, and software. Clear verbal communication skills for guiding clients through processes over phone and screen-sharing sessions. Strong problem-solving skills and attention to detail.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

Hybrid remote in Tumwater, WA 98501