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GR
Garnet River LLC
Customer Service Representative (M-F, Weekends OFF/ Remote - Must Live Near Tullahoma)
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$35,731 / year median in the U.S.
+5% projected growth
Job Description
We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will handle primarily inbound calls regarding account management, billing inquiries, processing payments, etc. They will be responsible for providing professional, knowledgeable, and courteous call support to all customers. This position typically works under close supervision and direction. This position is fully remote, but you must live near Tullahoma in order to pick up your equipment. Hours of operation for the call center are 7a-5p CST, Monday-Friday. After the 2 week training period, you will be scheduled an 8 hour shift within those hours. You must be able to stay until all calls are resolved. Job Duties Performs all assigned tasks as quickly and accurately as possible. Follows all established policies, procedures, and written/verbal instructions. Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible. Answers all inquiries. Initiates outbound calls as needed. Qualifications High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. Able to work and respond in a high-volume situation. Willing to work extended hours. Ability to type 40 plus words per minute (WPM). Proficient in