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F
firstPROPhiladelphia
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
A growing organization is seeking a detail-oriented Wholesale Customer Service Representative to support a high-volume customer service team. This position is ideal for someone who enjoys building customer relationships, managing orders, and collaborating across multiple departments in a fast-paced environment. If interested in learning more, please apply today! Responsibilities Process and maintain customer purchase orders in an ERP system Communicate with customers regarding order status, inventory, pricing, shipments, and account inquiries Resolve order discrepancies, shortages, damages, and invoice issues Partner with internal teams to ensure timely and accurate order fulfillment Maintain accurate customer records and documentation Generate reports and assist with ongoing order management Qualifications 2-3+ years of customer service experience supporting wholesale department store accounts is required Strong communication, organization, and problem-solving skills Ability to multitask and work effectively in a fast-paced setting Proficiency with Microsoft Office; ERP experience strongly preferred