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adecco

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on North Carolina data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,502 / year median in North Carolina

+2% projected growth

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Job Description

Adecco is currently assisting a local customer in their search for Customer Service Rep positions in Huntersville, NC (Onsite). This is a great opportunity to further your existing skills as a Customer Service Rep while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and having access to all our Adecco Perks!
Perks:
Shift:
Monday and Friday - Remote & Tuesday, Wed and Thursday will be onsite 8 am - 5 pm Weekly paycheck
Pay:
$ 21.58 Access to Adecco's Aspire Academy with thousands of free upskilling courses.
Responsibilities:
Enter Orders:
Manually process customer orders in a timely manner with minimal to zero errors.
Phone Calls:
Answering customer calls and assisting with any scenario presented.
Live Chat:
Manage customer inquiries via the live chat messaging channel.
One Touch Resolutions:
Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
Report Processing:
Run reporting to proactively process customer orders that are on hold.
Requirements:
2+ years' meaningful work experience required. - Customer service, retail, but must be customer facing 1 yr Microsoft Office 365 Suite, especially Teams and Outlook experience is a plus Solid ability to multitask with exceptional organizational skills High school diploma or GED required This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. To be considered, please follow the steps included upon your application. For instant consideration for this Customer Service Rep position with Adecco in Huntersville, NC apply today!
Pay Details:
$21.58 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for
Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • 401(k) Plans
  • Health and Wellness Programs