Customer Service Representative

Job Description

JOB TITLE

Customer Service Representative

JOB LOCATION

VANTAGE GROUP®, 610 N Route 31, Crystal Lake, IL 60012

REPORTS TO:

Customer Service Manager

JOB DESCRIPTION

The primary responsibilities of the Customer Service Rep are to accept, process, and expedite all purchase orders for designated customers who send orders directly to Vantage Group. Additional responsibilities include open order reporting, EDI error corrections, proof of delivery requests, resolving invoicing issues, customer to distributor match ups, and data entry/database maintenance. Other key responsibilities include answering and directing all incoming phone calls and monitoring/answering requests sent to our customer service inbox. The employee will work closely with key personnel within Vantage, our owning members and independent distributor companies. The employee will provide back-up support for other VANTAGE Customer Service representatives.

RESPONSIBILITIES

• Order routing/follow up activity.
• Open order reporting.
• Order entry.
• Customer Service correspondence.
• Customer to distributor matchups as needed.
• EDI error corrections.
• Data entry and database maintenance.
• Answer and direct all incoming operator related calls.
• Excel as a member of the

VANTAGE GROUP

team.

• Perform other duties as assigned by Customer Service Manager.

REQUIREMENTS

• 2+ years of order processing experience (preferred).
• Strong telephone and customer service skills.
• Must possess ability to multi-task in a fast-paced environment.
• Ability to adhere to pressured deadlines and ability to prioritize tasks.
• Strong computer skills in all Microsoft Office Applications including EXCEL, WORD and OUTLOOK are a must (Microsoft Teams is a plus).
• High School Diploma or equivalent.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8-hour shift. Day shift.

Weekly day range:

Monday to Friday.

Work setting:

Hybrid (Currently 1 day remote and 4 days in office. Remote day kicks in after 90 days).

Work Location:

In person

Job Type:

Full-time Pay:

$19.00 - $21.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Work from home

Work Location:

In person