Customer Service Representative Fillmore Linen Service Chicago, IL Job Details Part-time $70,000 - $75,000 a year 6 hours ago Benefits Flexible schedule Qualifications Customer communication Account development Fleet management Driver's License Customer relationship management Account management Full Job Description About Fillmore Linen Service We're on a mission beyond linen—we're reinvesting in Chicago's North Lawndale community through purpose-driven work that services the linen needs of Chicago hospitals and provides real opportunity. With more than 9 million pounds of linen processed annually and a 32 million-pound capacity facility opening in 2026, we're growing fast—and we're committed to growing our people alongside our operations. The Opportunity The Customer Service Representative (CSR) serves as the primary liaison between Fillmore Linen Service and its healthcare partners. This role is responsible for building strong, trust-based relationships while ensuring consistent service delivery, operational efficiency, and customer satisfaction. The CSR represents the face and voice of Fillmore, embodying the company's mission of service excellence and community impact. This position requires a proactive, solutions-driven professional who thrives in fast-paced healthcare environments and is committed to supporting patient care outcomes. Key Responsibilities Customer Relationship Management Develop and maintain strong relationships with hospital staff at all levels through consistent on-site presence and communication. Understand customer needs, anticipate challenges, and act as a trusted advisor on linen management and operational efficiency. Ensure customer satisfaction through proactive engagement and service excellence. Service Excellence and Issue Resolution Manage and resolve customer concerns with urgency and professionalism. Investigate service disruptions, delivery issues, and quality concerns while coordinating with internal teams to implement timely solutions. Track service trends and contribute to continuous improvement efforts to enhance performance and customer satisfaction. Linen Inventory Management and Recovery Monitor inventory levels, track usage patterns, and identify discrepancies. Drive linen recovery initiatives and educate hospital staff on proper handling and return procedures. Partner with customers to optimize par levels, reduce waste, and ensure adequate supply for patient care. Customer Education and Training Provide ongoing training and education to hospital staff on linen management, infection prevention, and compliance standards. Develop materials and conduct sessions that support operational efficiency and patient safety while reinforcing best practices. Operational Coordination Serve as the bridge between customers and internal operations by coordinating delivery schedules, order adjustments, and urgent service needs. Utilize systems such as ControlTex to monitor performance and maintain accurate records, ensuring seamless service execution. Account Management, Growth, and Retention Support customer retention through strong relationships and consistent service delivery. Identify opportunities to enhance services, improve efficiency, and contribute to account growth. Balance customer satisfaction with operational and financial objectives to achieve mutually beneficial outcomes.

What We're Looking For Experience:

3-5 years' experience in customer service, account management, or customer success roles, preferably in healthcare, manufacturing, or service operations environments. Customer -

First Mindset:

Deep commitment to customer satisfaction, relationship building, and service excellence.

Problem-Solving:

Ability to think quickly, make sound decisions under pressure, and resolve complex operational challenges.

Growth Mindset:

Excited about scaling operations for 2026 expansion; able to build infrastructure, processes, and teams that support significant growth.

Mission Alignment:

Commitment to Fillmore's values of community reinvestment, employee development, and purpose-driven work. Valid driver license and ability to travel regularly between hospital sites.

Bonus:

Healthcare laundry industry experience, HLAC familiarity, or background in healthcare logistics and delivery operations. Why Join Fillmore?

Make a difference:

lead the delivery operations that connect our plant to patient care while advancing community revitalization.

Leadership impact:

build and develop a high-performing transportation team during significant organizational growth.

Strategic role:

shape transportation infrastructure for our 2026 facility expansion and long-term scaling.

Operational ownership:

full accountability for routes, fleet, costs, and delivery excellence—real authority to drive results.

Mission-driven work:

lead a team that's part of something bigger than logistics—community opportunity and healthcare excellence.

Growth opportunity:

join during expansion phase with clear pathways for increased responsibility and career advancement. Competitive compensation, benefits, and professional development opportunities. Equal Opportunity Employer Fillmore Linen Service is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. We value diversity and are dedicated to fostering a respectful and welcoming environment for all employees.

Pay:

$70,000.00 - $75,000.00 per year

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Chicago, IL 60624