LightUp Your World Inc. is a non-for-profit outreach agency authorized by the State of New Jersey Department of Community Affairs (NJDCA) to help ensure clients gain access to USF and LIHEAP grants by applying online. Our purpose is to assist qualified residents from Gloucester, Cumberland, Salem, Burlington, Camden, and Bergen counties who may be struggling with their home energy bills. As an outreach agency, our responsibility is to identify, inform, and assist clients. Due to an increase in client base, we require personnel to fill the position of Customer Service Specialist CSS. This position requires exceptional communication skills, attention to detail, and the ability to answer complex customer inquiries in a fast-paced environment. If you are a motivated individual with a passion for delivering high-quality customer service, we would love to hear from you! Duties Provide outstanding customer service through various channels including phone, email, and chat. Assist customers with inquiries related to products and services, ensuring a positive experience. Complete and process customer applications Handle outbound calling for follow-ups and customer satisfaction surveys. Maintain accurate records of customer interactions and transactions through data entry. Resolve customer complaints effectively while adhering to company policies. Deliver on daily expectation and goals Collaborate with team members to enhance client services and improve processes. Utilize Microsoft Office applications for documentation and reporting purposes. Demonstrate excellent phone etiquette during all interactions with clients. Experience Previous experience in a call center environment is preferred but not mandatory. Strong typing skills with attention to detail for accurate data entry. Proficiency in English; bilingual or multilingual abilities are a plus. Excellent analysis skills to identify trends in customer feedback and service issues. Proven ability to work independently as well as part of a team in a fast-paced environment. Strong computer skills with the ability to learn new software quickly. If you are passionate about delivering exceptional customer support and thrive in a dynamic environment, we encourage you to apply for this rewarding opportunity.

Note:

We are not a call center, CSS do not perform cold calls, and we are not selling or marketing services. This is a social work type of position and delivery on daily expectation is critical. Serious applicants ONLY!

Pay:

$18.00 - $19.00 per hour Expected hours: 40.0 per week

Benefits:

On-the-job training Paid time off Work from home

Work Location:

In person