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Visiting Angels of NEOHIO

Customer Service Support

Pay: $15/hr

Posted: 3 weeks ago

Location: Mentor, OH (Hybrid)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

Career Insights for Customer Service Representative (General)

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Based on Ohio data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

Overview We are seeking a dependable, professional, and customer-focused Remote On-Call Phone Support Specialist to provide after-hours support for our home care agency. After business hours, this position serves as the first point of contact for caregivers and clients, helping to ensure exceptional service during evenings, overnight hours, weekends, and holidays. Duties Answer incoming calls from clients, caregivers, and prospective clients in a professional and compassionate manner Respond to call-offs and staffing issues by coordinating schedule changes Communicate effectively with caregivers and clients regarding schedule changes Coordinate with healthcare professionals and support staff to address urgent or complex client concerns promptly Document calls and maintain accurate records Escalate urgent situations to the appropriate manager when necessary Provide outstanding customer service while remaining calm under pressure Qualifications / Experience Availability to work remotely two overnight shifts per week (4:30pm-8:00am) and every other weekend from Friday at 4:30pm-8:00am Monday morning. Personal computer with reliable high-speed internet Excellent customer service and communication skills Professional and confident phone presence Experience using Google Docs and other Google Workspace applications Strong organizational and multitasking abilities Ability to work independently and make sound decisions

Preferred:

Previous office or administrative experience Home care scheduling experience Experience using AxisCare software is helpful but not required The ideal candidate is dependable, detail-oriented, compassionate, and thrives in a fast-paced environment. This role is perfect for someone who enjoys helping others, solving problems, and ensuring clients and caregivers receive exceptional support after business hours. If you're organized, reliable, and committed to providing excellent customer service, we would love to hear from you!

Pay:

From $15.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): How many years of customer service do you have.

Work Location:

Hybrid remote in Mentor, OH 44060