A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
Accurately enter sales orders into a USDA Database, either supporting the swine, or the cattle program. Manage incoming orders through a dedicated email account Update ship-to account information as needed Generate reports for customers, customer service representatives, and sales personnel Support customer service tasks related to credits, debits, and account management Provide professional, timely communication with customers and internal teams Work from home if you live in certain US states (see below) Monday to Friday, 40 hours a week Contract is expected to last at least 12 months
Why You'll Love Working Here:
We're committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You'll enjoy: Pay is $20.00 an hour Monday-Friday shift Fast-paced computer and phone-based work Paid time off. Medical Insurance benefits, including no-cost virtual doctor visits. Dental, Vision, Paid Life Insurance, and Pet Insurance. 401K with company match. Thorough training to set you up for success in your role.
What You'll Bring:
High School Diploma or equivalent required Minimum 3 years of related customer service and/or order entry experience Strong attention to detail and accuracy Excellent verbal and written communication skills Ability to organize, prioritize, and manage work independently Proficiency with basic PC skills, Outlook, Word, Excel, Adobe PDF Experience with Office 365 and SAP is preferred but not required Must be self-driven, self-motivated, and comfortable working independently Must be able to register for a USDA eAuthentication account (requires a valid Driver's License) Must live in one of the following US states: Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Missouri, Nebraska, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia, Wisconsin.
NO EXCEPTIONS
. The Team Avantive Solutions is a fast-growing global business providing contact center and business process outsourcing (BPO) solutions. We are the frontline for some of the most recognized companies in animal health care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities through our non-profit initiatives! We support a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work. Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
