Customer Service - Wholesale Footwear

Customer Service - Wholesale Footwear Boca Raton, FL Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Work from home Vision insurance 401(k) matching Referral program Qualifications VLOOKUP function Customer communication Teamwork Microsoft Excel Microsoft Outlook EDI Sales Customer service Logistics Purchase order management Research Attention to detail Task prioritization Microsoft Teams SharePoint Critical thinking Escalation handling Communication skills Transportation documentation for distribution operations Entry level Under 1 year Full Job Description Are you a detailed and extremely organized person that is looking for a fast-paced and multi-faceted environment that allows you to stretch your skills and display critical thinking in your everyday work life? Do you have a history in supply chain (and/or) an uncanny attention to detail that makes following the processes seem like second nature? Are you looking for a trusting work environment that allows for a hybrid schedule, a collaborative manager that is easy to work with, and compelling assignments that allow you to be self-directed but also has defined processes to follow? We have an excellent opportunity to offer someone that can easily multi-task and enjoy a very fast pace with lots of competing priorities. If that sounds like you, APPLY TODAY and evolve your career with BBC International! BBC International LLC is an established leader in the footwear industry specializing in sourcing, design, and technology for branded, licensed, and in-house owned brands of footwear. We are currently seeking a Sales Support Coordinator for the Wholesale Division. The Sales Support Coordinator will handle all sales-related functions for a portfolio of brands. This role will report directly to the Sales Support Manager. Responsibilities and duties include but not limited to: Receive purchase orders (PO's) via multiple channels and import those orders into BBC's EDI system. Import/export EDI purchase orders and PO changes inclusive of validating accuracy of order details (payment terms, pricing, ship dates, etc.) Write and send special production orders for named accounts to our overseas partner/agent and manage ship dates. Specify packaging requirements at the PO level. Evaluate POs against shipment minimums to determine if domestic/warehouse orders (or) ship direct via distribution center(s). Save hard copy manual POs on the internal network in an organized manner. Communicate with overseas order processing department and ensure all issues are being addressed in a timely manner. Request credit release/payment and allocation for "at once" orders; obtain credit release for terms customers. Resolve availability problems (overbook, not avail/partial avail). Communicate partial availability prior to start ship and respond according to customer needs. Request extensions for any product not available two weeks prior to start-ship date. Monitor bulk report and request distribution PO's; deplete manual POs from bulk order. Follow up on various reports (i.e.: extensions for late avail orders, payment issues, chargebacks, etc.). Provide supporting documents (BOLs, packing slips, etc.) to finance team for charge back disputes. Process return authorization requests for wholesale and e-commerce divisions. Attend weekly overbook, past cancel and open bulk order meetings. Maintain customer one-sheets and retailer information folder as needed. Study new editions of vendor compliance and routing guides; compile/communicate relevant packaging and/or shipping updates as needed. Supply partner/agent custom packing materials for special production orders (outer carton labels, retail labels, access to ticketing portals, etc.) Maintain best-in-class communication with teams, ensuring accurate & timely communication on all issues related to customer orders. Escalate customer issues to completion to sustain customer satisfaction. Place sample orders as required by the customer. Act as intermediary between agent and customer to relay comments. Any other business as required.

Required skills and qualifications:

Logistics experience is valued but not required. Must be very process driven, detail-oriented, and able to multi-task. Demonstrate excellent written and verbal communication. Ability to perform research, demonstrate strategic thought processes, and sound judgment. Excellent reasoning and problem-solving skills Capability to work independently and promote a positive team environment. Strong organizational and prioritization skills. Microsoft Office proficiency:

BASIC:

Word, Teams, SharePoint.

INTERMEDIATE

Excel (v-lookup strongly encouraged), Outlook.

Location & Company Benefits:

Must maintain a regular work schedule, Monday-Friday, 8:30 a.m.-5:00 p.m. This hybrid role requires working onsite in the Boca office on Tuesdays and Thursdays. Mid-year 2026, onsite days will shift to Tuesdays and Thursdays at the Plantation office. Medical, Dental, Vision, Life and Short-Term Disability (100% Employer covered) 401K and company match Voluntary Benefits Flexible Spending Accounts Paid Time Off - Vacation, sick and personal time

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Work from home

Experience:

Logistics:

1 year (Preferred) Customer service: 2 years (Required) Ability to

Commute:

Boca Raton, FL 33432 (Required)

Work Location:

Hybrid remote in Boca Raton, FL 33432