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Customer Services Support Operator Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Customer Services Support Operator Specialist Aleron United States, Illinois, Buffalo Grove Sep 01, 2026 Description
Job Title:
Customer Services Support Operator Specialist
Location:
Buffalo Grove, IL
Employment:
Contract (6 months)
Industry:
Manufacturing
Compensation:
$19.57-$22.5 /hr
Schedule:
40hours /week
About the
Opportunity:
We're seeking a Customer Services Support Operator to deliver an exceptional customer experience across phone, email, and online chat.
In this hybrid role, you'll troubleshoot customer questions, manage orders and inquiries, and collaborate with internal teams and external partners to provide timely, lasting solutions.
You'll work in a fast-paced environment supporting customers across HVAC, building automation, and fire safety while developing expertise in customer service, order management, and enterprise systems.
Why You'll Love Working Here:
Supportive, team-driven culture that values collaboration, transparency, and accountability
Opportunity to grow your career with a global workforce solutions leader serving multiple industries
People-first environment that encourages employees to bring their authentic selves to work
Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates
Why This Opportunity is
Exciting:
This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY
What You'll Do:
Manage and prioritize internal and external customer inquiries across phone, email, and online chat, recognizing urgent issues and escalating them appropriately.
Provide end-to-end customer support by researching issues, resolving problems creatively, and collaborating across teams and with third-party suppliers.
Process daily transactions in SAP, including order entry, order status updates, returns, credits, debits, and quotes.
Manage Salesforce queues and customer interactions while maintaining accurate, detailed CRM records and providing timely, professional responses.
Support customers using online ordering and catalog platforms, monitor real-time chat requests, and identify or escalate issues according to established procedures.
Job Requirements
What You'll Bring:
High School Diploma or GED
2+ years of experience in practical Customer Support
2+ years of experience in Microsoft Office applications
What Sets You Apart:
Associate Degree
Bachelors Degree
Verbal and written communication skills in English
Must be able to demonstrate
Ability to address customer inquiries/escalations
Professionalism and excellent customer service skills
Prior exposure to HVAC/Building Automation & Fire Safety customer segment.
SAP experience
Salesforce experience
Additional Information:
Upon offer of employment, the individual will be subject to a background check
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with
F-1 OPT STEM
work authorization status. Apply