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Whirlpool
Customer Solutions Specialist - Racine, WI -Onsite Role
Career Insights for Customer Service Representative (General)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,960 / year median in the U.S.
-0% projected decline
Job Description
Requisition ID:
71929 About Whirlpool Corporation Whirlpool Corporation (NYSE:
WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S- based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales
- close to 90% of which were in the Americas
- 44,000 employees, and 40 manufacturing and technology research centers.
ONSITE ROLE
Whirlpool is currently seeking qualified candidates for a Customer Solutions Specialist. This is an onsite role not remote at our Mount Pleasant, WI location. This is a mid-level Order to Cash Customer Solutions position requiring cross-functional collaboration and a continuous improvement mindset to ensure effective order processing, shipments and payments. ## Your responsibilities will include- Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern
- Respond to all email, phone and customer requests while making informed decisions to satisfy our trade partner requests
- Identify areas of improvement within processes and collaborate for a solution
- Ensure a high level of professionalism and customer service at all times
- Assist with escalated calls or emails with Representatives and share teachable moments
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Broad product and technical knowledge of product offerings
- Resolve basic escalated trade partner requests and challenges
- Responsible for keeping all stakeholders informed until resolution
- Perform other duties/responsibilities as assigned by the department manager ## Minimum requirements
- High school diploma or GED
- 3+ years of customer service experience ## Preferred skills and experiences
- Communication skills, both verbal and written; ability to connect with others and display empathy with authority
- Attention to detail, ability to multi task and maintain a face paced environment
- Microsoft Excel skills
- Proficient in Excel (macros and pivot tables) ## What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more!
Saint Joseph/Benton Harbor locations:
Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy- Early Childhood Center (depending upon availability
- additional costs required). ## Additional information Whirlpool's Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:
- Always On Flexibility
- You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
- Two-Week Work from Anywhere
- Minimum of one-week increments for a total of two weeks per year.
- Sabbatical
- Four weeks paid leave after every five years of service.