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EI
EnergyLogic, Inc
Customer Support
Career Insights for Customer Service Representative (General)
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Based on Colorado data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,311 / year median in Colorado
-10% projected decline
Job Description
EnergyLogic is a Colorado-based, applied building science company that partners with building professionals to create homes that are efficient, healthy, and resilient. We have an immediate opening on our Logistics/Customer Support Team . We have a hybrid workplace in our downtown Berthoud, CO headquarters. (This position can be performed mostly remotely after a 6 week in-person training period.) The Logistics Team is responsible for the accurate, efficient, and effective scheduling of our building science experts, up and down the Front Range, from Cheyenne, Wyoming to Pueblo, CO, and for providing professional, helpful communications with our clients.
Required skills/experience:
3+ years experience working in a busy office environment Proficient in Excel spreadsheets and Microsoft Office Efficient, extremely detailed oriented Excellent customer service skills Tech savvy- must be able to easily learn new software & apps Must be a team player
- willing to pick up where someone else left off, trade shifts and help team members with PTO and family emergencies Interpersonal skills highly valued
- friendly, positive, helpful, and kind This position is Mon
- Fri, minimum of 26 hours per week and, on occasion, could be as high as 32 hours per week if helping out a teammate.