Customer Support Associate Pinnacle Tech Group San Bernardino, CA Job Details Full-time $50,000 - $55,000 a year 1 hour ago Benefits Professional development assistance Qualifications Customer communication Full Job Description We're adding a Full time Customer Support Associate to our team, someone who's at their best when helping people solve everyday problems and make confident choices. In this role, the Customer Support Associate will meet customers face to face, listen to what is going wrong, and show them how Verizon can fix it. As a Customer Support Associate you will be the friendly, knowledgeable person who makes the whole process feel simple, from the first conversation to the day service is installed. Our training covers the products, the sign-up process, and how to hold great customer conversations, so you can start strong even if you're new to the field. Responsibilities of the Customer Support Associate Talk with customers in person to understand their internet needs and frustrations Explain Verizon service options in plain language and recommend the plan that suits each household Walk customers through account setup, plan selection, and installation scheduling Share how reliable fiber performance supports streaming, gaming, remote work, and online learning Respond to questions and concerns with patience, honesty, and confidence Build partnerships with fellow Customer Support Associates in order to meet team goals Qualifications and Skills of the Customer Support Associate High school diploma or equivalent A good listener who can turn a customer's concern into a helpful solution Positive, resilient, and motivated by goals and growth Dependable, organized, and eager to learn Comfortable working in the community and on your feet Why Join Pinnacle Tech Group Full-time role with training and ongoing coaching Performance-based earning potential Real opportunities to move into leadership An upbeat, team-focused environment where your effort gets noticed

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Professional development assistance

Work Location:

In person