About Us Ultraviolet is a creator platform and fan community app that gives creators a premium, private home for their audience, one where they own the space, the content, and the relationship with their fans. Instead of competing with an algorithm, creators on Ultraviolet reach every fan with everything they post. They can publish exclusive content, go live, message fans directly, and earn through subscriptions, tips, pay-per-view content, and paid livestreams, all in one app. Our creators span influencers, models, fitness trainers, artists, musicians, athletes, actors, stylists, and travel creators, and we're laser-focused on helping them succeed. We're a small, fast-moving team, which means everyone here has real ownership and a direct line to the creators we serve. If you love the creator economy and want to help people build real careers doing what they love, you'll fit right in. About the Role As our Customer Support & Operations Associate, you'll be the first point of contact for creators using Ultraviolet. Your main focus will be answering questions by email and Instagram through Intercom and acting as the bridge between creators and our engineering team, making sure bugs get tracked and critical issues get escalated quickly. Beyond support, you'll help creators launch and grow on the platform, and you'll contribute to growth efforts and key company initiatives across sales, marketing, and events. This role starts as a contract position with a clear path to full-time for the right person. What You'll Do Customer Support Respond to creator inquiries via email and Instagram DMs using Intercom, with a focus on quick, clear, and friendly replies Troubleshoot account, payout, and product issues and guide creators to solutions Identify, document, and log bugs for the engineering team with clear steps to reproduce, screenshots, and user impact Recognize critical issues (outages, payout problems, widespread bugs) and escalate them to engineering immediately Follow up with creators once their issues are resolved Spot recurring questions and help build or improve help articles and saved replies Creator Success Help new creators get set up and launch successfully on Ultraviolet Share best practices and tips that help creators grow their earnings Check in with creators proactively to understand their goals and challenges Gather creator feedback and trends and share them with the team to help shape the product Growth & Strategic Initiatives Research and source potential creators and partners to bring onto the platform Conduct outreach to leads via email and social media, and keep track of conversations and follow-ups Support marketing activities such as social content, campaigns, and creator spotlights Help plan and coordinate events, from logistics to day-of support Contribute to strategic company initiatives and special projects as priorities evolve What We're Looking For [1-2+] years of experience in customer support, customer success, or a similar role Excellent written communication, with the ability to be friendly, concise, and on-brand Comfortable handling a high volume of messages while staying organized Detail-oriented, especially when describing technical problems so engineers can act on them Good judgment about what's urgent and what can wait Familiarity with Instagram as a communication channel Self-starter who takes ownership, juggles multiple priorities, and doesn't need to be micromanaged Nice to Have Experience with Intercom or similar support tools (Zendesk, Help Scout, Gorgias) Experience with bug tracking tools such as [Linear / Jira / etc.] Experience with lead sourcing, outreach, or a CRM Familiarity with the creator economy, influencer marketing, or social media platforms Experience at a startup or small company

Pay:

$20.00 - $25.00 per hour Expected hours: 15.0 - 30.0 per week

Benefits:

Flexible schedule On-the-job training Professional development assistance Work from home

Work Location:

Hybrid remote in Malibu, CA 90265