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Customer Support Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Iowa data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,108 / year median in Iowa
-1% projected decline
Job Description
Customer Support Representative at Cube Hub Inc. Customer Support Representative at Cube Hub Inc. in Ankeny, Iowa Posted in 2 days ago.
Type:
full-time
Job Location:
Johnston ,IA 50131 (Hybrid)
Local Candidates Only:
Candidates must currently reside within a reasonable commuting distance as this is a 4 days onsite position with an option to Work from home on Friday. Relocation assistance is not available.
Duration :
24+ month contract with a high possibility of extensions
Shift:
Any 8-hour shift between 7:00 AM-6:00 PM CST, Monday-Friday. Available shifts are 7:00 AM-3:30 PM, 8:00 AM-4:30 PM, or 9:30 AM-6:00 PM.
Actual Skills Required:
(4-5 Keywords from the JD)
Call Center Customer Service Customer Support Troubleshooting Microsoft Office Job Title:
Customer Support Representative Job Description:
E-Commerce Customer Support Representative Primary Duties and Responsibilites:
Handle inbound customer/dealer calls and occasional emails regarding orders and products. Make outbound calls for follow-ups and issue resolution. Document all interactions in the case management system. Handle approximately 15-20 calls per day. Required /
Must-Have:
Call Center experience 6+ months of customer service/support experience Researching and troubleshooting skills Excellent written and verbal communication Microsoft Office proficiency Willingness to work occasional overtime and holidays Reliable work history and proven dependability Reliable home internet and distraction-free workspace
Additional Notes:
Training:
8:00 AM-4:30 PM for approximately 6 weeks.
Full productivity:
Expected within 3-4 months.
Travel:
Limited local travel, approximately twice a year Retention bonuses and pay increases are offered at 6, 12, and 24 months of employment