Job Listing ID:

4570165

Job Title:

Customer Support Representative

Application Deadline:

12/10/2026

Job Location:

Highlands Ranch , CO

Date Posted:

09/16/2026

Hours Worked Per Week:

30

Shift:

Day Shift, Split Shift

Duration of Job:

Full Time, more than 6 months SR You may contact this employer directly. (Obtain the contact information to print or add to your jobs.) Obtain Contact Information Job Summary Customer Support Representative (Remote)

• UDR, Inc.

Location:

Remote

• Work From Home (U.

S. Based)

Job Type:

Full-Time / Part-Time

Salary:

$23

• $28 per hour

Department:

Resident Services & Corporate Operations About UDR, Inc. At UDR, Inc., we are one of the leading multifamily real estate investment trusts (REITs) in the United States. At UDR, Inc., we own and manage exceptional apartment communities nationwide. At UDR, Inc., we believe exceptional customer service is the foundation of our success. We are now hiring Remote Customer Support Representatives to join our growing team! Position Summary As a Remote Customer Support Representative at UDR, Inc., you will be the first point of contact for our residents and future residents. You will handle inquiries via phone, email, and chat, resolve issues, and ensure a positive living experience. This is a fully remote position with training and growth opportunities. Key Responsibilities

• Respond to resident inquiries regarding rent, maintenance requests, lease terms, amenities, and portal access
• Log, track, and resolve support tickets using our internal portal and CRM system
• Assist residents with troubleshooting login issues, online payments, and account updates in Yardi/AppFolio
• Coordinate with on-site leasing and maintenance teams to ensure timely resolution of resident concerns
• Maintain accurate records of all interactions, feedback, and resolutions
• Provide empathetic, professional, and timely support while adhering to Fair Housing guidelines
• Follow up with residents to ensure satisfaction and document outcomes Qualifications
• High School Diploma or equivalent (Associate or Bachelor's degree preferred)
• 1+ year of customer support, call center, or client services experience (real estate / property management is a plus)
• Excellent communication and interpersonal skills
• Basic computer proficiency
• Microsoft Office, Google Workspace, CRM tools
• Ability to remain calm, empathetic, and professional with upset customers
• Reliable high-speed internet, headset, and quiet workspace for remote work
• Must be able to work flexible hours, including some weekends What We Offer at UDR, Inc. At UDR, Inc., we invest in your success:

• Work From Home:

• 100% remote with flexible scheduling

• Competitive Pay:

  $23
• 28/hr + performance bonuses

• Full Benefits:

  Medical, dental, vision, 401(k), PTO, paid training

• Career Growth:

  At UDR, Inc., we promote from within
• clear path to Team Lead, Administrative Manager, and Property Management roles

•

Training & Development:

Comprehensive onboarding, employee portal access, and ongoing skill development

• Supportive Culture:

  At UDR, Inc., our intranet enables seamless collaboration and support from team members across the country Requirements for Remote Work
• Quiet, distraction-free workspace
• Laptop/Computer (Windows 10 or higher)
• High-speed internet connection Apply today and start your career with UDR, Inc.

! UDR, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, or national origin. Customer Service Representatives Access our Statewide and Regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation $23.00 to $28.00 per Hour

Benefits Offered:

Medical, Dental, Sick Leave, Life Insurance, Retirement, Work Share Job Requirements

Experience Required:

At least 3 months

Education Required:

None

Minimum Age:

18