Customer Support Specialist

Customer Support Specialist Pohl Insurance Norfolk, VA Job Details Full-time $22.00 - $23.70 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance Qualifications Computer operation Computer literacy Databases High school diploma or GED Customer support Typing Full Job Description Description We are looking for an experienced Customer Support Specialist to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer's policy and direct calls to sales agents when a policy needs to be initiated or upgraded. To ensure success as a Customer Support Specialist, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class Insurance Customer Sales Representative is friendly and efficient when handling complaints or providing policy information.

Responsibilities:

Learning and understanding company insurance products. Answering calls and responding to customer complaints. Accessing customer accounts and policy schedules. Providing customers with detailed information about policies and products. Recommending available products. Forwarding customers to sales agents when a policy needs to be initiated or upgraded. Typing up complaint reports. Managing the customer complaint database.

Requirements:

High school diploma or GED. Previous experience working as a Customer Support Specialist. In-depth knowledge of insurance products and policy schedules. Friendly and professional demeanor. Excellent communication and interpersonal skills. Basic computer skills and knowledge of database software. High-level typing skills. Advanced knowledge of telephone and call forwarding systems. Ability to remain calm in stressful situations. Ability to explain detailed policy concepts in a simple way.

Pay:

$22.00 - $23.70 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home

Work Location:

In person