Customer Support Specialist

Customer Support Specialist at RunMyLease Inc Customer Support Specialist at RunMyLease Inc in Somerville, Massachusetts Posted in 2 days ago.

Type:

full-time

Job Description:

ustomer Support Specialist Hybrid - Boston, MA We're a quickly growing SaaS company supporting automotive dealerships across the country, and we're looking for a Customer Support Specialist who's sharp, curious, and ready to jump into a fast-paced environment. This isn't a scripted support role - you'll be reviewing data, solving real client issues, and working closely with internal teams to make things right.

Key Responsibilities:

Manage and respond to client support tickets Investigate discrepancies across feeds, dashboards, and websites Troubleshoot issues and identify root causes - not just quick fixes Escalate bugs and technical issues with clear documentation Partner with Dev, Sales, and Account Management teams to resolve issues Keep clients informed with timely, professional communication Maintain accurate records of client interactions and resolutions

Requirements:

2-3 years of professional experience (support, ops, or detail-heavy roles) Strong written communication skills Highly organized and able to manage multiple priorities Comfortable working in Excel/Google Sheets (data comparisons, etc.) Problem-solver mindset with strong attention to detail Quick learner with interest in SaaS/tech What We Offer Competitive salary ($70,000 - $90,000) and health benefits Unlimited PTO & company holidays Clear paths for growth and upward mobility Exposure to leadership and cross-functional teams A collaborative, supportive, and fast-moving team environment