Position:

Customer Support Specialist Department:

Success Location:

Hybrid Role Type:

Full-Time About Healthmonix:

We're looking for an enthusiastic, motivated Customer Support Specialist to join our customer support team. Successful candidates need excellent communication skills, a willingness to learn, and the ability to work independently in a fast-paced environment. The primary duty of the Customer Support Specialist is to support customers with our Healthmonix Prism™ and Healthmonix Cost SaaS products.

Responsibilities:

Educate customers on Prism and reporting requirements for the

CMS MIPS

program by answering product and MIPS-related questions. Keep up to date with the annual CMS reporting requirements and communicate them to customers. Resolve escalated tickets to help with complex customer support and data integration issues within accounts or on the Prism website. Provide an exceptional customer experience by documenting needs and problems, and making sure issues are resolved as quickly as possible. Use email, phone calls, and chat to answer customer questions. Schedule and conduct meetings through Calendly. Maintain accurate and complete records of customer correspondence. Manage initial contact for new and returning customers for the current MIPS reporting year. Guide customers through the onboarding and submission phases for our Prism and Healthmonix Cost SaaS products. Follow company rules and procedures for escalating customer requests.

Skills:

2-4 years of prior customer support experience with SaaS products required Healthcare industry support experience nice to have Proficiency using web-based applications, including the Microsoft Office suite, Jira, Confluence, and HubSpot Excellent written and oral communication skills to provide customers accurate and timely information Ability to collaborate with development teams to support issue resolution Exceptional time-management skills Enjoy working on a small team but have the drive to find solutions independently when needed Willingness to adapt quickly to change, think on your feet, communicate positively, and work proactively

Requirements:

Ability to quickly adapt to new technology Comfortable interacting with wide range of healthcare professionals Process driven, detail oriented, proactive and self-motivated Ability to work within a team environment and independently when required Self-starter who has a desire to learn, grow, and excel in their role Proficient with technology such as Outlook, Word, and Excel Work in office 2 days a week and remote 3 days a week

Compensation:

Base pay 401(k) and company match Phantom stock Medical, dental, and vision insurance Telehealth program Training budget

PTO Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Shift:

8 hour shift Day shift

Work Location:

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