Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
CT
Crawlspace Titans
Customer Support Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Tennessee data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,967 / year median in Tennessee
-1% projected decline
Job Description
About Us Crawlspace Titans, LLC is a growing home service company specializing in crawlspace encapsulation, waterproofing, foundation repair, structural repair, and moisture control throughout Middle Tennessee. We pride ourselves on providing exceptional customer service and helping homeowners protect one of their biggest investments. We're looking for a dependable, organized, and friendly team member who enjoys helping people and keeping schedules running smoothly. Position Summary As our Scheduling & Customer Support Specialist, you'll be the first point of contact for many of our customers. You'll answer incoming calls, schedule inspections, communicate with homeowners, and help keep our inspectors and production team organized. This position is ideal for someone who enjoys multitasking, staying organized, and working in a fast-paced environment where every day is different. Responsibilities Answer incoming customer phone calls. Schedule free inspections for homeowners and real estate professionals. Contact new leads from Meta (Facebook), Google, our website, BBB, and other marketing sources. Follow up with prospective customers to schedule appointments. Schedule approved projects and communicate with customers throughout the scheduling process. Collect customer deposits. Maintain accurate customer records using our CRM software. Coordinate daily schedules with inspectors and office staff. Learn the basics of our industry to confidently answer common customer questions and know when to transfer calls. Deliver friendly, professional customer service on every interaction. Qualifications Previous experience in customer service, scheduling, dispatching, reception, or office administration preferred. Excellent communication and phone etiquette. Strong organizational and multitasking skills. Comfortable learning new computer programs and CRM software. Detail-oriented and dependable. Positive attitude and willingness to learn. Experience in construction, home services, or real estate is a plus, but not required. What We Offer Competitive hourly pay based on experience. Hybrid work environment after successful training. Opportunities for advancement and increased responsibilities. Supportive team environment. Stable, full-time employment with a growing company. Growth Opportunities We believe in promoting from within. As you learn our business and demonstrate success, you'll have opportunities to take on additional responsibilities and advance into higher-level administrative and operations roles. Apply Today Please email your resume to info@crawlspacetitans.com or apply through Indeed.