Overview Join our dynamic team as a Customer Support Specialist dedicated to VIVID Pharmacy Automation! In this energetic and vital role, you will be the frontline hero providing exceptional technical and customer support for advanced pharmacy automation systems. Your expertise will ensure seamless operation, troubleshoot hardware and software issues, and deliver outstanding service to our clients. This position offers an exciting opportunity to work at the intersection of healthcare technology and customer service, making a real difference in pharmacy operations worldwide. If you thrive in fast-paced environments, enjoy solving complex technical challenges, and excel at client communication, this is the perfect role for you! Responsibilities Provide expert technical support for pharmacy automation hardware and software systems, including troubleshooting issues related to desktop applications, operating systems (Windows, macOS), and network connectivity. Assist clients with hardware maintenance, including laptops, mobile devices, and peripheral equipment, ensuring optimal performance. Manage customer support tickets efficiently using tools like ServiceNow or Jira, documenting issues clearly and following through to resolution. Support IT infrastructure components such as VPNs, firewalls, TCP/IP protocols, LAN/WAN networks, and server environments (Windows Server, Linux) to maintain system stability. Conduct remote and on-site troubleshooting for desktop (Windows and macOS), mobile devices, and network problems while providing clear client communication throughout the process. Collaborate with cross-functional teams to resolve escalated issues involving computer networking, hardware failures, or software malfunctions swiftly. Assist in training clients on desktop applications like Microsoft Office and mobile device management tools to enhance user experience. Requirements Proven experience in technical support or IT support roles with a focus on hardware maintenance and software troubleshooting. Strong knowledge of desktop support across Windows and macOS operating systems; familiarity with Linux is a plus. Experience managing customer support tickets via platforms such as ServiceNow or Jira; call center experience is highly valued. Skilled in troubleshooting computer hardware components including laptops, peripherals, and network equipment like routers, switches, VPNs, firewalls, TCP/IP configurations. Familiarity with IT infrastructure management including server environments (Windows Server), network administration (LAN/WAN), mobile device management (MDM), and security protocols. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users over phone or email. Ability to analyze complex issues quickly using strong problem-solving skills; attention to detail is essential. Typing proficiency for efficient documentation; knowledge of BMC Remedy or ServiceNow ticketing systems is advantageous. Join us to be part of a passionate team committed to advancing pharmacy automation technology! Your expertise will help streamline pharmacy workflows worldwide while delivering exceptional customer experiences every day.

Pay:

From $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

Hybrid remote in Bohemia, NY 11716