Customer Support/Account Rep

Customer Support/Account Rep PrideNow - 3.2 South Jordan, UT Job Details Contract $20.00 - $21.99 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance On-the-job training Work from home Employee assistance program Vision insurance Employee discount Pet insurance Qualifications Live chat Record keeping Managing customer accounts Microsoft Excel Customer relationship building Microsoft Outlook Sales transaction processing Financial transaction processing Multilingual Phone communication Processing cash transactions Client relationship development Bachelor's degree Data entry Data interpretation CRM system proficiency Cross-functional collaboration Account management Communication skills Account opening Conducting sales calls Entry level Client interaction via phone calls Full Job Description Job Overview We are seeking a dynamic and dedicated Customer Support/Account Representative to join our global client services team. In this role, you will serve as a primary point of contact for our diverse customer base, providing exceptional support and fostering strong client relationships. The ideal candidate will possess excellent communication skills, multilingual capabilities, and a proactive approach to problem-solving. This position offers an exciting opportunity to contribute to customer satisfaction, support sales initiatives, and ensure seamless account management across various channels. Duties Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring high-quality service delivery. Assist clients with account setup, updates, and troubleshooting to enhance their experience. Conduct outbound calls to follow up on inquiries, promote products or services, and gather customer feedback. Maintain accurate records of customer interactions through meticulous data entry in CRM systems. Support sales efforts by identifying client needs and presenting appropriate solutions. Handle cash transactions and process payments securely while maintaining confidentiality. Demonstrate excellent phone etiquette and communication skills during all customer interactions. Collaborate with internal teams to resolve issues efficiently and improve overall service quality. Analyze customer data to identify trends and recommend improvements in support processes. Utilize Microsoft Office tools to generate reports, update documentation, and manage correspondence. ✅

Basic Qualifications:

Bachelor's Degree (Graduating in 2024 , 2025 or 2026) Strong communication and interpersonal skills Proficiency in Microsoft Office (Excel, Word, Outlook) Ability to multitask and work in a fast-paced environment Positive attitude and willingness to learn PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for

San Francisco Candidates :

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. #

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Pay:

$20.00 - $21.99 per hour

Benefits:

Dental insurance Health insurance On-the-job training Work from home

Work Location:

In person