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one call plumbing inc
Dispatcher/Customer Service Representative
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Job Description
Dispatcher/CSR - One Call Plumbing is looking for qualified individuals who are capable of multi-tasking, skilled in Windows and Microsoft Office, and are comfortable with answering multi-line phone systems. Positions are full-time, with occasional remote on-call shift. Office personal must be comfortable working in a high call volume style office, being able to dispatch technicians to service calls, while operating at an optimum efficiency. CSR/Dispatchers are expected to interact with customers, be comfortable with taking down the customer's information and transcribing it into a computer database. Previous work experience with customer service and phone skills are highly recommended. Experience with Servicetitan and home service terminology a plus.