A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
The Service Representative is responsible for commissioning, servicing, and supporting company equipment at customer sites while contributing technical expertise to product improvement and development initiatives. This role blends hands-on mechanical and electrical troubleshooting with customer training, documentation, and cross‑functional collaboration to ensure equipment performance, safety, and customer satisfaction.
Job Functions:
Travel to customer facilities to install, start up, troubleshoot, and repair company‑manufactured equipment. Operate and test equipment during trial runs to verify proper setup, quality standards, and production performance. Diagnose issues and perform mechanical, electrical, or controls‑related repairs in response to customer requests. Modify or adapt new and existing equipment to meet customer‑specific operational or production requirements. Provide on‑site training and technical guidance to customer operators, engineers, and maintenance personnel on equipment setup, operation, adjustment, and preventive maintenance. Prepare clear, accurate service reports, documentation, and records of work performed. Support research, development, and laboratory activities as assigned, including testing and evaluation of product changes. Identify opportunities to improve product safety, reliability, and design; provide practical recommendations to engineering and leadership teams. Participate in special projects related to equipment performance, product functionality, and continuous improvement initiatives. Follow all safety guidelines and maintain a safe, clean, and organized work environment at all times. Perform additional duties as assigned to support business and customer needs.
Qualifications & Competencies:
Strong mechanical and technical aptitude with the ability to troubleshoot complex equipment issues. Effective verbal and written communication skills, including the ability to train and support customers. Customer‑focused mindset with strong problem‑solving and organizational skills. Ability to work independently at customer sites while collaborating with internal teams. Willingness and ability to travel as required.
Pay:
$25.00 - $30.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance Willingness to travel: 50% (Required)
