Our client is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. They lead the way by making complex HR, payroll, and benefits simple. Their unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. They are looking to add a Frontline Advisor to their remote teams. General Purpose Under a moderate level of guidance and direction, provides frontline customer service.. Clients who contact this team are Admins for the accounts; we do not offer end-user support. Therefore, the types of questions and situations presented to the frontline are more complicated than a normal call center and require research as well as constant communication with the client. This role and team use prescribed guidelines and best practices to ensure top-tier customer service is maintained, and customer issues are resolved timely. This role and team build knowledge of the organization, processes, and customers and prepare the Advisor for future roles within the team and Company. Responsibilities Delivers quality service to clients via phone, Webex and email. Follows up on outstanding items to issue completion in compliance with established Service Level Agreements and KPIs. Ability to work with phones and Salesforce queues simultaneously remaining within SLA and achieve all KPIs. Develops and maintains an intermediate working knowledge of one or more Company products, as well as industry policies and procedures. In this case, the primary product is a comprehensive expense reporting product. Identifies opportunities for process improvement and works with leaders to implement. Demonstrates intermediate skill level with systems and software packages, which may include Salesforce, Flex, Core Advanced, HRIS, AskIt, Copilot and other CRM software. Documents all interactions in Salesforce. Send surveys to clients after all customer support interactions. Performs data input, maintaining strong prioritization and organization. Works on extra projects at the Manager's discretion. Serves as a mentor for less experienced teammates. Requirements Previous Support Experience on a frontline or sales support

• Strongly Preferred Experience with Expense Reporting or similar tools
• Preferred Experience with AI tools to enhance customer support activities
• Preferred Previous Payroll experience
• Preferred Bachelor's Degree
• Preferred Full-time contract employees are eligible for the following benefits: Dental Vision Health 401K Holiday Pay Weekly Pay We thank all candidates for their application, however only those that qualify will be contacted.

Job Type:

Contract Pay:

Up to $22.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

Work Location:

Remote