Due to continued growth and increasing call volumes, the Pennsylvania Adult Protective Services Helpline is seeking professionals who can maintain composure and critical thinking while handling complex and distressing reports of abuse, neglect, abandonment, or exploitation involving vulnerable adults across the Commonwealth. This intake position plays a critical role in ensuring at-risk adults receive timely protection and access to appropriate services. We are currently hiring full-time intake specialists for the following schedule: Monday

• Friday 10:00 a.m.
• 6:00 p.m. Monday
• Friday 12:00 p.m.
• 8:00 p.m. (eligible for additional 10% shift differential) Monday
• Friday 1:00 p.m
• 9:00 p.m. (eligible for additional 10% shift differential) Monday
• Friday 3:00 p.m.
• 11:00 p.

m. (eligible for additional 10% shift differential) Initial training will be hybrid. Following training, employees will work primarily from home. There are no sales, cold calls, or rotating shifts associated with this position. Intake staff receive calls directly from individuals seeking help. Responsibilities Provide professional, empathetic & supportive assistance over the phone to individuals reporting concerns related to abuse. Conduct structured phone intake interviews by asking appropriate probing questions to gather required information Accurately and thoroughly document all information into a database Ensure information is routed to appropriate agencies for service referrals and/or investigations Manage emotionally sensitive conversations & very difficult subject matter with escalated callers with patience, empathy, and professionalism Work effectively in a fast-paced environment, make decisions in real time with established workflows, and meet strict documentation timelines Qualifications High school diploma or equivalent required One year of case management, crisis, social work, relevant customer service, or call-handling experience preferred Strong computer skills with the ability to work across multiple software systems simultaneously Excellent listening, communication, and documentation skills Ability to remain calm and effective in high-stress or conflict-driven situations Commitment to providing outstanding, professional customer service Compensation & Benefits Starting hourly wage: $17.36

• $20.

83 , depending on experience Generous paid time off is available immediately upon hire Retirement plan with 7.5% annual employer contribution beginning on the first anniversary Optional participation in the Agency's group health, vision and dental plans with low monthly premiums Interested applicants should submit a completed application (available at www.blairsenior.org ) or a resume with three work-related references to: Blair Senior Services, Inc. 1320 12th Avenue Altoona, PA 16601-3308 Or via email to: humanresources@blairsenior.org Applications and resumes will be accepted through August 7, 2026. Blair Senior Services, Inc. is an Equal Opportunity Employer (EOE/M/F).

Job Type:

Full-time Benefits:

Pension Plan Health insurance Dental insurance Vision insurance Paid time off

Job Type:

Full-time Pay:

$17.36

• $20.

83 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

call center, crisis work or case management: 1 year (Preferred) Shift availability: Day Shift (Required)

Work Location:

Hybrid remote in Altoona, PA 16601