A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
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Fully Remote Customer Service Agent
Neffsville, PA, USA
15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance!
Hourly
Full Time
Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,
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Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work) At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day. We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs. This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive. Start Date & Training
Start Date:
August 24, 2026
Training:
First two weeks (structured onboarding to set you up for success)
Training Schedule:
9:00 AM - 4:30 PM EST
What You'll Be Doing You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.
Responsibilities include:
Answering inbound calls and delivering a positive, solution-focused customer experience
Assisting with basic technical troubleshooting and creating support tickets when needed
Scheduling appointments at designated service locations
Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
Conducting follow-up calls to ensure issues are resolved and customers stay informed
Providing consistent, high-quality service in a structured, supportive environment
What We're Looking For We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.
Required qualifications:
High school diploma or GED required (additional education preferred)
Prior customer service experience, especially in call-based environments
Strong verbal communication skills and ability to quickly build rapport
Ability to troubleshoot basic technical issues independently
Comfort working remotely with minimal supervision
Ability to complete an extensive credentialing and background check process
