Guest & Owner Services Representative 1405 Sattler Road, New Braunfels, TX 78132 Hybrid work $16

• $17 an hour
• Full-time Apply with Indeed Job Overview Vacay Hill Country is seeking a friendly, professional Guest & Owner Services Rep to join our vacation rental property management team.

The ideal candidate will serve as the first point of contact for guests and property owners. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Experience in customer service or hospitality is highly valued but not required. This position responds to guest inquiries, manages reservations, supports owner communication, and coordinates solutions when challenges and issues arise at short term rental/'Airbnb' type properties. Duties Respond promptly and professionally to guest and owner inquiries via phone, and messaging Manage reservations, including new bookings, modifications, cancellations, and refunds Navigate multiple software platforms confidently Assist in-house guests with maintenance or property concerns by coordinating with vendors or team members Maintain accurate notes, records, and follow-ups Assist with various owner services initiatives (vendor scheduling, billing support, insurance tracking, etc.) Collaborate with team members to resolve issues quickly and effectively Adhere to company standards for communication, service, and professionalism Qualifications Experience in customer service, hospitality, or call center roles preferred Excellent written and verbal communication skills Strong multitasking ability and high attention to detail Comfortable navigating multiple software platforms and mobile apps Professional phone etiquette and ability to stay calm under pressure Reliable internet and dedicated workspace for remote days Ability to work flexible hours and participate in rotating on-call shifts Work Schedule — Full-Time (Hybrid Position)

Work Days:

Tuesday

• Saturday Work Hours :

  Variable start (8am
• 10am start) and end times (5pm-7pm end) based on day of week and business need; average of 30
• 40 hours per week.

Hybrid Schedule (after training): 2 days in-office and 3 days remote per week

Job Type:

Full-time Pay:

$16.00

• $17.00 per hour Expected hours: 30.0
• 40.

0 per week

Benefits:

Health savings account Paid time off Application Question(s): Please review the job description for work schedule. Does the work schedule fit what you are looking for?

Work Location:

Hybrid remote in New Braunfels, TX 78132