Find & Apply For Customer Service Representative Jobs in New Braunfels, Texas

Part-time Customer Service Representative 605 North Walnut Avenue, New Braunfels, TX 78130 $11.00 - $13.50 an hour - Full-time Apply with Indeed Join a Growing Company. Build a Career. Excel Finance is a fast-growing, family-owned consumer finance company focused on providing outstanding service to our customers while building a strong, team-oriented culture for our employees. We believe we are building one of the best consumer lending companies in the industry, and we know that starts with having great people. We are looking for motivated, dependable, and energetic Customer Service Representatives to join our team. If you enjoy working with people, like a fast-paced environment, want to be part of a strong team, and are looking for a company where you can earn more responsibility and grow your career, Excel Finance could be a great fit. Why Join Excel Finance? A Strong Team Environment We work hard, support one another, and succeed as a team. You will be surrounded by coworkers and leaders who are focused on achieving goals together and helping one another improve. Significant Company Growth Excel Finance is growing, expanding into new markets, and continuing to invest in our people and operations. Growth creates opportunity, and we want strong employees to grow with us. Real Opportunities to Move Up We believe in developing talented employees and promoting from within whenever possible. High-performing Customer Service Representatives can have opportunities to move into positions such as: Assistant Manager Branch Manager Supervisor Training or operations roles Other leadership opportunities as the company continues to grow If you perform well, take ownership of your work, and demonstrate leadership ability, there is an opportunity to build a career here. Performance-Based Opportunities We believe strong performance should be recognized. In addition to hourly compensation, employees may have opportunities to earn additional compensation or incentives based on individual, team, and company performance. What You'll Do As a Customer Service Representative, you will play an important role in helping customers, growing the business, and supporting the success of your team.

Responsibilities include:

Providing excellent customer service by phone, text, email, and online platforms Helping customers with account questions, payments, and loan information Processing payments and accurately updating customer accounts Making outbound calls to existing and prospective customers Following up with customers regarding account status Working with customers to resolve past-due balances Helping customers understand available loan products and services Supporting loan growth and customer retention efforts Working toward individual and team performance goals Maintaining accurate customer information and documentation Following company policies and regulatory requirements Supporting coworkers and contributing to a positive team environment Who We're Looking For You do not need years of finance experience to succeed at Excel Finance. We are looking for people who are motivated, dependable, confident communicating with customers, and interested in learning and growing.

Successful candidates will typically have:

High school diploma or equivalent Strong communication and interpersonal skills Confidence speaking with customers over the phone Ability to multitask in a fast-paced environment Basic computer skills and the ability to learn new systems quickly Strong work ethic and dependable attendance Positive attitude Competitive mindset Team-first mentality Willingness to learn and accept coaching Desire to take on additional responsibility and advance within the company Customer service, call center, sales, collections, banking, or financial services experience is helpful, but not required for the right candidate. This Is More Than Just a Customer Service Job We are looking for people who want to be part of something that is growing. At Excel Finance, strong employees have the opportunity to earn greater responsibility, develop new skills, move into leadership roles, and build a career as the company expands. If you are motivated, competitive, dependable, enjoy working with people, and want to join a company where your performance can create opportunities for you, we want to meet you. Apply today and come grow with Excel Finance.

Job Type:

Full-time Pay:

$11.00 - $13.50 per hour

Experience:

Loan processing: 1 year (Preferred) Customer service: 1 year (Preferred) Cash handling: 1 year (Preferred)

Collections:

1 year (Preferred)

Work Location:

In person