Equity is partnering with a leading regional health insurance organization to hire Health Plan Specialists for Contract to Hire opportunities in Georgia This is a 100% inbound call center role where you'll assist members with benefits, billing, enrollment, and other health plan questions while providing compassionate, accurate, and timely support. Why You'll Love This Opportunity Contract to Hire!! 100% Remote in Georgia $21/hour Paid virtual training Monday-Friday schedule (No weekends!) Potential for extension or permanent employment after the initial contract Interviews anticipated between July 29 and August 7What You'll Do As a Health Plan Specialist, you'll serve as the first point of contact for members by providing exceptional service over the phone.

Responsibilities include:

Answering approximately 50-70 inbound calls per day during Open Enrollment Assisting members with questions regarding health benefits, billing, enrollment, and coverage Researching and resolving complex member issues from start to finish Documenting all customer interactions accurately within multiple systems Navigating several applications simultaneously while providing efficient service Collaborating with internal departments to resolve member concerns Delivering every interaction with professionalism, empathy, and a member-first mindset What We're Looking For Required Qualifications High school diploma or GED (or equivalent work experience) Minimum 2 years of call center experience Strong computer skills with the ability to navigate multiple systems at once Excellent communication and customer service skills Strong attention to detail and problem-solving abilities Reliable attendance and a strong work ethic Preferred Qualifications Customer service experience within health insurance or healthcare Experience explaining benefits, billing, or enrollment information Experience working in a high-volume inbound call center Comfortable using Microsoft Office and multi-screen workstations Positive attitude with a passion for helping others Schedule Monday-Friday Must be available to work any shift between 8:00 AM and 6:00 PM CST No Saturdays Virtual training: 4 weeks of instructor-led training (8:00 AM-4:30 PM CST) Followed by 2 weeks of on-the-job training Remote Work Requirements To be successful in this role, you'll need: A dedicated, professional workspace free from distractions Ability to be on camera during all training sessions and meetings Hard-wired internet connection using an Ethernet cable (Wi-Fi, hotspots, and satellite internet are not permitted) Ability to use company-provided equipment, including dual monitors and a headset

Minimum Internet Requirements Download Speed:

25 Mbps or higher

Upload Speed:

5 Mbps or higher

Ping:

Less than 100 ms Internet speed test results are required during the application process. If you're looking for a remote opportunity where you can make a meaningful impact while building your healthcare customer service career, we'd love to hear from you. Apply today! # indnitpr

Pay:

$21.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

Remote