Job Description:

Join our dynamic team and become the voice of our customers! As a Healthcare Customer Order Management Representative , you will play a pivotal role in ensuring a seamless and delightful experience for our valued clients. Here's what you'll do:

Deliver Excellence:

Provide timely and accurate information to customers regarding their order status and product inquiries, adhering to our top-notch departmental standards.

Effortless Returns:

Make processing customer returns a breeze, ensuring a hassle-free experience that keeps our customers coming back.

Billing Buddy:

Collaborate closely with the Medical Billing department to swiftly resolve any disputed billing charges, ensuring clarity and satisfaction.

Feedback Loop:

Be the eyes and ears for Customer Service Management by promptly sharing service failures or customer concerns to drive improvements.

Sales Synergy:

Partner with our Sales Representatives to meet and exceed customer service expectations, reinforcing our commitment to excellence.

Omnichannel Pro:

Engage with customers through multiple digital platforms, including web chat and email, showcasing your versatility in communication.

Positive Vibes Only:

Maintain a collaborative and professional work atmosphere that embodies Liberator's core values of integrity, teamwork, and professionalism.

Detail-Oriented:

Keep meticulous records and details for each customer account to guarantee accurate follow-ups and resolution. Flexibility is

Key:

Embrace additional duties and tasks as assigned to contribute to our ever-evolving team goals.

Education/Licenses Needed:

High School Diploma or GED required. 1+ Years of experience in the Medical Industry, call center, or customer service is preferred.

Exciting Benefits:

Full-time employees enjoy benefits after 90 days of employment. A 401(k) plan with company matching is available after 1 year of service. Join us and be part of a team that values excellence and customer satisfaction—apply now!

INDKL Pay:

$17.50 per hour

Work Location:

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