HR Support Service Representative

HR Support Service Representative Req #19741 Worcester, MA, USA Apply Share Job Description Posted Tuesday, May 12, 2026 at 12:00 AM For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture . Our Human Resources team is currently seeking an HR Support Services Representative in our Worcester, MA location with a hybrid work schedule (two days in the office). This is a full time, Non-exempt role.

POSITION OVERVIEW

The Hanover is looking for a detail-oriented and proactive Human Resources Support Services Representative to join their growing team. In this role, you will play a key part in ensuring smooth daily HR operations by providing broad range of coordination, administrative and general office support across the HR organization. Contribute to process improvements and participate on project teams. If you have strong attention to detail, are interested in exploring a career in HR, and thrive in a dynamic environment, this could be a great opportunity for you.

IN THIS ROLE, YOU WILL

Provide overall office support including but not limited to calendar management for HR senior leadership, program support for Talent & Development Programs, HR service mailbox management, etc Interact and collaborate with other HR staff in managing day to day work and or key responsibilities Coordinate all requirements for subpoenas with Office of the General Counsel Assist with scheduling interviews, prepare offer letters as needed for both internal and external candidates Compose and produce a variety of business correspondence, reports, confidential documents, and related materials. Run standard reports as needed and manage employee record maintenance in Dayforce Collaborate cross functionally providing support Manage and perform support for several HR Programs, including but not limited to New Hire Onboarding Identify and implement operational improvement initiatives supporting greater functional efficiencies and improved service Employee file creation and management both for active and termed employees Conduct audits of employee and system records

WHAT YOU NEED TO APPLY

Bachelor's degree or equivalent experience with 1-3 years of Administrative, Customer Service or Human Resource coordinator experience Receives direction and guidance from an assigned supervisor Demonstrated proficiency in utilizing Microsoft Outlook Calendar Demonstrated proficiency with MS Word and Excel Beginner skill with additional Office 365 features High degree of accuracy with attention to detail Strong verbal and written communication skills Excellent time management and customer service skills

CAREER DEVELOPMENT

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. Job Details Job Family HR - HR Support Job Function Human Resources Pay Type Hourly Hiring Min Rate 52,000 USD Hiring Max Rate 60,000 USD Scan this QR code and apply! Download Worcester, MA, USA