Inbound Call Center Representative 2nd shift (ON-SITE in Parma call center, near North Royalton) Answering Cleveland Parma, OH Job Details Part-time | Full-time From $16 an hour 17 hours ago Benefits Free parking Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Computer operation Customer communication Computer literacy High school diploma or GED Typing Client interaction via phone calls

Full Job Description Salary:

All new-hires in training start off at $16.00 per hour. We have a monthly attendance bonus that starts in your first full month after 90-day probationary period, where you can earn an additional $1.00 per hour with no calloffs and showing up to shifts on time. Once you get further through training, the monthly attendance bonus is an additional $2.00 per hour worked that month ( $18.00 per hour, before additional salary increases that will come based on performance )

Job Overview:

We are seeking a dedicated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service and professionalism Answering Cleveland is a thriving answering service call center that has been in business in Downtown Cleveland, OH for over 60 years. With our continued growth, we have opened a hiring and training center in a new suburban Parma office, near the border of North Royalton . We are seeking to add multiple customer service agents to work on-site in our call center. After 1 year of employment, there may be the opportunity to work some shifts remotely using company issued equipment. Your daily tasks will include answering 100+ inbound calls per day for any of our several hundred clients. Your main duty will be to ensure the callers that you will have their concern addressed and follow the scripting to accurately gather the necessary information to create a record of their call. There is no selling or telemarketing involved. Training will be on 1st shift during initial training which could go on for approximately 1-2 months. Then the position will be scheduled for 2nd shift hours including weekends/holidays. You will work at least one weekend day every weekend since we are always open and operating. There is a significant opportunity for advancement in our organization as we are a continually growing call-center. We look forward to you joining the Answering Cleveland team! Responsibilities Answer inbound calls in our 24/7/365 state-of-the-art call center for a variety of industries including property management, medical, hvac/plumbing/electrical, funeral homes, security, mortgage/insurance/financial, and many more. Enter messages into our call-handling software and/or client's web portal. Dispatch messages taken to our clients per their account instructions. Monitor inbound email alerts for alarming equipment/systems and notify client. May occasionally speak with callers in distressed situations. Qualifications Customer service/call center experience preferred but willing to train the right candidate. Ability to maintain professional demeanor while answering inbound-calls for several hundred local/national thriving businesses regarding many different subjects. Ability to work with dual large screen computer monitors. Will be working on brand new computer with large dual monitors all throughout shift. Ability to multi-task while speaking with callers and entering information on computer. Ability to work 2nd shift schedule 40-hours per week including weekends and holidays Basic typing/computer skills required. Excellent attendance required. (full-time and part-time available) Work on-site in our suburban Parma, OH call-center. (remote work potential after further training) Must be age 18 or above and have obtained a high school diploma or

GED. THERE IS NO SELLING OR TELEMARKETING INVOLVED IN THIS POSITION.

We are performing customer service/dispatching/message-taking. Benefits Significant opportunity for advancement within the company. Paid breaks (only scheduled for 8-hour days). Monthly attendance bonus for simply showing up to work on-time with no call-offs. Premium holiday pay Generous paid time off (PTO) accrued each paycheck Benefits available after 90-days including medical, dental, vision, and life. Company pays 80% of medical premiums and 75% of dental/vision/life premiums. 401k with employer match. Free parking in rear of building. Brand new suburban office location in Parma with

FREE PARKING.

Secured building access with electronic keyfob entry, security-camera monitoring, and motion-detection system near building entrance. RTA Bus stop located directly in front of our building. Join our team as a Call Center Representative and embark on a rewarding career where your communication skills and customer service expertise will make a difference. Apply now!

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you ok with answering calls from upset callers that could be related to financial matters or property management, and also calls about urgent medical-related concerns? (we answer inbound calls for many different companies) Our work schedule is published every Friday for the upcoming work week that runs Monday through Sunday. You will NOT have a set schedule that stays the same from week to week. Days and hours can vary based on company needs but you will always be scheduled for 40 hours). Are you ok with your schedule being published on Friday before the upcoming work week? Are you able to work a 2nd shift schedule that regularly includes weekends and holidays? We schedule 8-hour shifts (with a paid break) somewhere between the hours of 11am-10pm.

Work Location:

In person