Position Highlights Location:

Minnesota (candidates from the Grand Rapids area preferred)

Work Schedule:

40 hours/week, with various shifts available

Compensation:

$15/hour, with pay increases as you progress in the role Fluency in French or Spanish is a plus Responsibilities As an Inbound Customer Service Representative, you will be trained to handle a variety of tasks, including: Assisting customers with web/phone orders, program registration, and order/rebate inquiries Providing product information Addressing general customer service inquiries in a friendly and professional manner Requirements To thrive in this role, you should possess the following skills and qualifications: Excellent communication and problem-solving abilities Detail-oriented and highly accurate in your work Ability to multitask and support other departments as needed Pleasant voice, good grammar, and strong writing skills Typing speed of 25-30 WPM Capability to handle 40-60 calls per day with efficiency Ability to be available for taking calls for 80% of your day. Proficiency in basic computer knowledge and skills Tactful handling and de-escalation of stressful situations Adaptability in a dynamic environment Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII) Consistent attendance record Preferred Qualifications High school diploma or general education degree (GED) Previous related experience and/or training, or an equivalent combination Shift Requirements Our current needs include the following shifts: 7:00 am

3:30 pm CST, Monday
Friday; rotating 9:00am
5:00pm CST Saturdays 10:30 am
7:00 pm CST, Monday
Friday; rotating 9:00am
5:00pm CST Saturdays Training schedule for the first two weeks will be 8:30am
4:30pm CST, Monday
Friday.

Once training is complete the employee will begin their permanent schedule. Remote Work Remote work is available for candidates whose internet service speeds consistently meet a minimum of 30 Mbps download and upload. Work computers can be supplied. If you are a personable, professional, and customer-oriented individual with good people skills, we invite you to apply for this opportunity as an Inbound Customer Service Representative at Arrowhead Promotion and Fulfillment Co. Join our team and grow your career with us! Equal Opportunity Employer Statement Arrowhead Promotion and Fulfillment Co. is an Equal Opportunity Employer. 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