Job Overview Thomas Stubbs Agency is looking for an Insurance Customer Service Representative who genuinely connects with people and makes a real difference. You'll be the friendly, knowledgeable voice our clients trust — answering questions, resolving concerns, and making sure every client feels heard, valued, and supported. — become the trusted voice our clients rely on.

Salary Range:

$50,000.00 - $65,000.00 per year Benefits Annual Base Salary

+ Commission

+ Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Life Insurance Retirement Plan Hands on Training Mon-Fri Schedule Work from Home Career Growth Opportunities Bonuses Fun & Friendly Co-workers Continuous Learning and Development Requirements Prior customer service experience required Strong communication and listening skills Customer-first mindset with genuine care for client outcomes Patient, positive attitude, especially when handling concerns Responsibilities Serve as the go-to contact for client questions, requests, and concerns Provide friendly, accurate support tailored to each client's needs Resolve issues promptly to ensure a positive client experience Maintain regular, caring communication to build lasting trust About Us Thomas Stubbs Agency, LLC serves as a local American Family Insurance office based in Manchester, Missouri. The agency provides a variety of insurance products tailored to the needs of individuals and families in the community. Their core service offerings include coverage options for cars, homes, and life insurance. By operating as a local point of contact, the agency assists clients in selecting policies that protect their significant personal assets and financial interests. The team focuses on delivering accessible support and clear guidance to help customers navigate their insurance choices effectively, ensuring they have the information necessary to secure reliable protection for what matters most to them.